Our Services

حَدَّثَنَا بَدَلُ بْنُ الْمُحَبَّرِ، حَدَّثَنَا شُعْبَةُ، عَنْ قَتَادَةَ، قَالَ سَمِعْتُ أَبَا الْخَلِيلِ، يُحَدِّثُ عَنْ عَبْدِ اللَّهِ بْنِ الْحَارِثِ، عَنْ حَكِيمِ بْنِ حِزَامٍ ـ رضى الله عنه ـ عَنِ النَّبِيِّ صلى الله عليه وسلم قَالَ ‏"‏ الْبَيِّعَانِ بِالْخِيَارِ مَا لَمْ يَتَفَرَّقَا ـ أَوْ قَالَ حَتَّى يَتَفَرَّقَا ـ فَإِنْ صَدَقَا وَبَيَّنَا بُورِكَ لَهُمَا فِي بَيْعِهِمَا، وَإِنْ كَتَمَا وَكَذَبَا مُحِقَتْ بَرَكَةُ بَيْعِهِمَا ‏"‏‏.‏

Narrated Hakim bin Hizam:
The Prophet (ﷺ) aid, "The buyer and the seller have the option to cancel or to confirm the deal, as long as they have not parted or till they part, and if they spoke the truth and told each other the defects of the things, then blessings would be in their deal, and if they hid something and told lies, the blessing of the deal would be lost."

Sahih al-Bukhari, 2082

Type of Services

Customs (Perkastaman)

  • Customs Compliance Audits: Assessing processes to identify risks and cost-saving opportunities.

  • Duty and Tax Exemptions: Assistance with Free Zones, LMW, FTAs, and other government schemes.

  • HS Code and Valuation Support: Ensuring accuracy in classification and customs declarations.

  • Customs Clearance Optimization: Streamlining procedures for efficient goods movement.

  • Importer of Record (IOR) Solutions: Advisory services to support compliance for importers.

SST (Cukai Jualan dan Perkhidmatan)

  • SST Registration: Helping businesses register and comply with SST requirements.

  • Tax Optimization: Identifying exemptions and structuring transactions to reduce tax burdens.

  • Audit Support: Providing guidance during SST audits and addressing compliance gaps.

  • Dispute Resolution: Assisting with appeals and resolving disputes with tax authorities.

Category of Advisory

Retainer-based Advisory

Recommended for companies managing regular customs exemptions, international trade, or complex compliance reporting.

    • Lite Retainer: RM 2,000/month (limited time)

    • Basic Retainer: RM 4,000/month

    • Customized Retainer: Contact us for more info

    • 3 months (minimum)

    • 6 months (recommended)

    • 12 months

  • Lite Retainer (limited time):

    • Informal consultation

    • Guidance on permit/exemption/license facilities

    • Light document review (no formal documentation or submission)

    • Limited support for ad-hoc inquiries (up to 5 per month)

    Basic Retainer:

    • Includes all Lite services

    • Preparation & submission of monthly/annual reports

    • One-off application submissions (within the current facilities)

    • Drafting of supporting documentation

    • File management for audit preparedness

    • Monthly summary notes and correspondence handling

Project-based Advisory

The project-based model is suitable for clients who have specific, time-limited needs, for particular projects with clear objectives and timelines.

    • One-off payment

    • From RM 8,000 to RM 20,000+ depending on scope

    Note: Depends on the type and complexity of the project(s).

    • One-off engagement with fixed timeline and deliverables

    • LMW / AEO / MIDA Exemption application & setup

    • IILS / Manufacturing License application & setup

    • Customs audit & risk assessment

    • Customs SOP Development

    • Others

    Flexibility Note: The scope of project can be tailored according to your needs to optimize your business process.

Billable Hours

Best suited for clients who require occasional expert input without monthly commitment.

  • Based on consultant level

    • Principal Consultant: RM 300/hour

    • Senior Associate: RM 200/hour

    • Junior Associate: RM 150/hour

    • Ad-hoc or short-term basis

    • Minimum block: 1 hours

    • Advisory on HS classification, valuation, rules of origin

    • Support on customs disputes, audits, or policy queries

    • One-time document review and comments

    • Expert opinion for legal firms, trade consultants, or brokers/agents

Open File

This ensures time commitment for your case analysis before formal engagement.

    • RM 1,500 (One-Time)

    • 7-14 working days (subject to information availability)

    • Preliminary needs discovery and compliance assessment

    • Review of supporting documents (if applicable)

    • Strategic recommendation of engagement model (retainer, project, or hourly)

    • Applicable to all new clients and case files

Impact of Non-Compliance

The Malaysian government has reported that it loses approximately RM 1 billion annually due to customs-related issues, including non-compliance and misreporting. Import tax, which includes customs duty, excise duty and import sales tax, has the highest non-compliance cases at 50% compared to other types of indirect taxes.

Resolved audited cases by contributed RM 448.77 million and RM 434.07 million in additional taxes and penalties.