Our Services
حَدَّثَنَا بَدَلُ بْنُ الْمُحَبَّرِ، حَدَّثَنَا شُعْبَةُ، عَنْ قَتَادَةَ، قَالَ سَمِعْتُ أَبَا الْخَلِيلِ، يُحَدِّثُ عَنْ عَبْدِ اللَّهِ بْنِ الْحَارِثِ، عَنْ حَكِيمِ بْنِ حِزَامٍ ـ رضى الله عنه ـ عَنِ النَّبِيِّ صلى الله عليه وسلم قَالَ " الْبَيِّعَانِ بِالْخِيَارِ مَا لَمْ يَتَفَرَّقَا ـ أَوْ قَالَ حَتَّى يَتَفَرَّقَا ـ فَإِنْ صَدَقَا وَبَيَّنَا بُورِكَ لَهُمَا فِي بَيْعِهِمَا، وَإِنْ كَتَمَا وَكَذَبَا مُحِقَتْ بَرَكَةُ بَيْعِهِمَا ".
Narrated Hakim bin Hizam:
The Prophet (ﷺ) aid, "The buyer and the seller have the option to cancel or to confirm the deal, as long as they have not parted or till they part, and if they spoke the truth and told each other the defects of the things, then blessings would be in their deal, and if they hid something and told lies, the blessing of the deal would be lost."
Sahih al-Bukhari, 2082
Category of Services
Customs (Perkastaman)
Customs Compliance Audits: Assessing processes to identify risks and cost-saving opportunities.
Duty and Tax Exemptions: Assistance with Free Zones, LMW, FTAs, and other government schemes.
HS Code and Valuation Support: Ensuring accuracy in classification and customs declarations.
Customs Clearance Optimization: Streamlining procedures for efficient goods movement.
Importer of Record (IOR) Solutions: Advisory services to support compliance for importers.
SST (Cukai Jualan dan Perkhidmatan)
SST Registration: Helping businesses register and comply with SST requirements.
Tax Optimization: Identifying exemptions and structuring transactions to reduce tax burdens.
Audit Support: Providing guidance during SST audits and addressing compliance gaps.
Dispute Resolution: Assisting with appeals and resolving disputes with tax authorities.
Type of Advisory
Retainer Advisory
The retainer model is designed for clients who require ongoing support and wish to establish a long-term relationship.
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Discounted Hourly rate - Principal Consultant (RM 160) and/or Associate (RM 80)
Working hours - 20 hours (include 4 days physical visits) per month
Sustainability Margin - 20%
The sustainability margin accounts for the need to cover aspects such as continuous compliance monitoring, updates on regulations, and additional resources that may be needed to maintain compliance over time.
Monthly retainer calculation - e.g. Principal Consultant
(Hourly rate x Working hours) / Sustainability Margin
Example (20 hours) :
= (RM 160 x 20) / (1-0.2)
= RM 4,000 per month
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3 months
6 months
12 months
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Consulting on customs and/or SST procedures.
Advising on customs and/or SST regulations and standard operating procedures (SOPs) compliance.
Providing ongoing support and advisory services to address customs-related issues.
Flexibility Note: While the core scope of services remains consistent, it can be adapted to better align with specific client needs, provided these needs fall within the scope of normal consultation services in “Project-based Advisory”.
Project-based Advisory
The project-based model is suitable for clients who have specific, time-limited needs, for particular projects with clear objectives and timelines.
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One-off payment
Estimated range:
RM 2,000 - RM 5,000 (Normal)
RM 10,000 - RM 30,000 (Executive)
RM 40,000 and above (Tailored)
Note: Depends on the type and complexity of the project(s).
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Depends on the project
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Duty and SST Assessment (Normal)
Tariff Classification (Normal)
Customs Operational Movement Analysis (Normal)
Audit Readiness and Preparation (Normal)
Customs SOP Development (Executive)
Tariff Engineering (Executive)
LMW / AEO / Treasury Exemption Management (Executive)
Customs Optimization Strategy (Executive)
Others
Flexibility Note: The scope of project can be tailored according to your needs to optimize your business process.
Where to start
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Focus on a single issue or review, such as HS code classification, exemption usage, SST compliance issue or other specific compliance concerns. Ideal for resolving isolated compliance matters efficiently and potential savings.
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Comprehensive assessment covering all areas of customs compliance, including documentation, classification, exemptions, trade agreements and operational efficiency. Perfect for businesses seeking a complete compliance health check.
Impact of Non-Compliance
The Malaysian government has reported that it loses approximately RM 1 billion annually due to customs-related issues, including non-compliance and misreporting. Import tax, which includes customs duty, excise duty and import sales tax, has the highest non-compliance cases at 50% compared to other types of indirect taxes.