Our Services

What we cover

    • Understanding Regulations: Advise on the specific customs laws and regulations applicable to the business, including import/export duties, taxes, and compliance obligations.

    • Documentation: Ensure that all required documentation is prepared accurately, including customs declarations, invoices, and certificates of origin.

    • Commodity Codes: Guidance on the correct classification of goods using Harmonized System (HS) codes to avoid misclassification penalties.

    • Valuation Methods: Explain the methods for determining the customs value of goods, ensuring compliance with valuation regulations to prevent under or over-declaration of duties.

    • Identifying Opportunities: Advise on potential duty reliefs or exemptions that the business may qualify for, such as Free Trade Agreements (FTAs) or special procedures.

    • Identifying Risks: Conduct a risk assessment to identify areas where the business may be exposed to compliance risks, including potential audits or penalties.

    • Mitigation Strategies: Develop strategies to mitigate identified risks, such as implementing robust internal controls and compliance checks.

Type of Services

Retainer Advisory

The retainer model is designed for clients who require ongoing support and wish to establish a long-term relationship.

    • Discounted hourly rate - Principal Consultant (RM 140) and/or Associate (RM 80)

    • Working hours - 20 hours (include 4 days physical visits) per month

    • Fixed Fee (refer normal project) - RM 2,000

    • Sustainability Margin - 20%

      • The sustainability margin accounts for the need to cover aspects such as continuous compliance monitoring, updates on regulations, and additional resources that may be needed to maintain compliance over time.

    • Monthly retainer calculation - e.g. Principal Consultant

      [(Hourly rate x Working hours) + Normal Project] / Sustainability Margin

      • Example (20 hours) :

        = [(RM 140 x 20) + RM 2,000] / (1-0.2)

        = RM 6,000 per month

    • 3 months

    • 6 months

    • 12 months

    • Consulting on import and export customs procedures (refer normal project)

    • Advising on customs regulations and standard operating procedures (SOPs) compliance.

    • Providing ongoing support and advisory services to address customs-related issues.

    Flexibility Note: While the core scope of services remains consistent, it can be adapted to better align with specific client needs, provided these needs fall within the scope of normal consultation services.

Project-based Advisory

The project-based model is suitable for clients who have specific, time-limited needs, for particular projects with clear objectives and timelines.

    • One-off payment

    • Estimated range:

      • RM 2,000 - RM 5,000 (Normal)

      • RM 10,000 - RM 30,000 (Executive)

      • RM 40,000 and above (Tailored)

    Note: Depends on the type and complexity of the project(s).

    • Depends on the project

    • Duty and Tax Assessment (Normal)

    • Tariff Classification (Normal)

    • Customs Operational Movement Analysis (Normal)

    • Risk Verification and Gap Assessment (Normal)

    • Customs SOP Development (Executive)

    • Tariff Engineering (Executive)

    • LMW / Treasury Exemption Management (Executive)

    • Customs Optimization Strategy (Executive)

    • Others

    Flexibility Note: The scope of project can be tailored according to your needs to optimize your business process.

Impact of Non-Compliance

The Malaysian government has reported that it loses approximately RM 1 billion annually due to customs-related issues, including non-compliance and misreporting. Import tax, which includes customs duty, excise duty and import sales tax, has the highest non-compliance cases at 50% compared to other types of indirect taxes.

Resolved audited cases by contributed RM 448.77 million and RM 434.07 million in additional taxes and penalties.

Our Pricing

Principal Consultant (RM 230/hour)

Senior-level expertise in customs and compliance strategies, offering tailored solutions for complex challenges.

Associate Consultant (RM 150/hour)

Skilled support for research, documentation, and implementation, ensuring accuracy and alignment with your strategic goals.

Check your Customs Process

Our Customs Compliance Screening is a quick and efficient way to evaluate your company’s customs operations.

It’s a simple test to keep your customs procedure on track.